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Frequently Asked Questions
ARE YOUR GUIDED TRIPS JUST FOR HARDCORE MOUNTAIN BIKERS? Our Premium and Ultimate trips require grade 3 skills and above. Check out the RATE YOUR SKILLS page if you're not sure. We can customise all trips to your level. If you're into safe scenic trails check out the SCENIC BIKING page. All trips are private.
DO YOU RENT BIKES? We provide high-quality full-suspension bike rental from local bike shops including e-bikes and range extenders. We can pick them up, drop them off and provide storage if required. When you book a trip please please choose your bike from the Addons. Please give us as much notice as possible as bikes can sometimes be hard to find at short notice.
CAN YOU TAKE LARGE GROUPS? Yes we can take any size group. Please email us and we can start planning for any group size!
DO YOU DO MULTI-DAY TRIPS? Please get in touch if you're planning a multi-day trip. We can transport you and your bikes anywhere in the South Island. Multi-day trips based in Queenstown can include Skyline bike park, Glendhu and Cardrona bike parks, Alexandra, shuttles of Coronet Peak and many more lesser-known trails. We can even include heli-biking and advise on great bike-friendly accommodation options in Queenstown.​
WHAT DO TRIPS COST? All prices are in New Zealand Dollars and include GST 15%. Prices vary depending on the size of your group and range from $150 for a half day and from $250 for a full day. Choose a trip to see the price per person and add on the cost of bikes if you're not bringing your own. Choose an ULTIMATE PACKAGE for all inclusive - guided trip with lunch and rental bikes included.
WHAT IS YOUR CANCELLATION POLICY? If we have to cancel due to weather you'll get a full 100% refund. If you have to cancel more than 10 days prior you'll get a full refund less 3.75% bank fees if applicable. Between 3 days and 10 days, a cancellation fee of 25% will apply. There are no refunds within 3 days of your trip.
DO I HAVE TO BE A VERY GOOD RIDER? Most of our trips are for intermediate to advanced riders. However we offer custom trips and can tailor most trips to your level, even beginners. Use our handy link to rate your skills and let us know your level when you book your trip.
DO YOU HAVE ANY JOBS THIS SEASON? Sorry no we have all our guides in place for the 25/26 season. FYI:All our guides must have the following qualifications: PHEC medical certificate & NZQA Level 5 Mountain bike guiding qualification or equivalent. Passenger class drivers licence with 2 years NZ drivers licence is required to drive our shuttles and bike taxi service.
If you would like to purchase a gift-card please click here
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If you have any other questions please get in touch. We'd love to hear from you.